Our Privacy Policy may be made available in several languages; all versions are legally binding, but in the event of inconsistency between English version and a translated version English version prevails.


  1. About company
1.1. PLUTOX (webpage is a cryptocurrency exchange platform owned by PLUTOX TECH OÜ, a company incorporated under the laws of Republic of Estonia. PLUTOX TECH OÜ (hereinafter - “PLUTOX”) is a company incorporated under the regulations of the Republic of Estonia with the registration number 14788954.


  1. Introduction
2.1. We take the privacy of your personal information very seriously. We are responsible for ensuring that personal information is collected and processed in line with the Personal Data Protection Act of the Republic of Estonia and the EU General Data Protection Regulation (GDPR).
2.2. This Privacy Policy forms an integral part of the Terms and Services and describes how we collect, process, disclose and transfer personal information that is provided to us during use of PLUTOX services. Please check the Terms and Services for the meaning of capitalized terms.
2.3. Please read this Privacy Policy carefully. It is legally binding on you when using PLUTOX services.


  1. Personal information
3.1. In this Privacy Policy ‘personal information’ means information that relates to an individual and on that basis makes the individual distinguishable from other individuals.
3.2. We will use the personal information only for the purposes and as under this Privacy Policy and in the Terms of Services.


  1. Your consent
4.1. By consenting to the Terms and Services before using PLUTOX services and by using PLUTOX services you expressly consent to the processing of your personal information under this Privacy Policy. You consent to the transfer of personal information via the Internet, including transfer of your personal information to countries outside the European Economic Area (‘EEA’). If you object to your personal information being collected, processed or disclosed under this Privacy Policy, you should not use PLUTOX services.
4.2. If we intend to collect, process or disclose personal information for a purpose not under this Privacy Policy, we will tell you and give you the opportunity to object or decline collection, processing or disclosure of your personal information in question.


  1. Collection of information
5.1. Information about you. 
5.1.1. Information that you give us when applying for PLUTOX services and while you use PLUTOX services may include your:
5.1.2. We use this information to open account for you and provide PLUTOX services to you, for example, to administer your account, to carry out our identity and security validation and verification checks, to process or execute transactions, to process your request to purchase or redeem cryptocurrency, and to communicate with you.


5.2. Information about transactions
5.2.1. Information about a transaction relates to information required to process and execute a transaction. This may include:


5.3. Website information 
5.3.1. When you visit the website, we automatically receive information about full Uniform Resource Locators (URL) clickstream to, through and from the website (including data and time). We also collect information about your login details and the pages of the website you visit when you access your account and the times you access the website, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, the Internet browser type and version, time zone setting, your Internet browser plug-in types and versions, operating system and platform. We do not track websites that you visit before or after you leave our website.
5.3.2. We use this information to try to understand your behavior and preferences, to develop and improve PLUTOX services and to manage the load on our servers.


5.4. Information about third parties
5.4.1. When giving us personal information about individuals (other than yourself), you must obtain their consent before disclosing their personal information to us, including, their consent to our collecting, processing, disclosure and transfer of their personal information for the purposes set out in this Privacy Policy.
5.4.2. We may retain a third party’s personal information, for example, a third party’s e-mail address, as it may be necessary to provide PLUTOX services or to fulfil our obligations under any applicable law.


5.5. Information about you provided by third parties 
5.5.1. We are working closely with third parties and may receive information about you from them, for example when verifying information provided by you or your identity with third parties. this may include:


5.6. Communicating with Customer Support Service - correspondence and phone calls
5.6.1. We may send communications and notices to you at the e-mail address or postal address you gave us during application process for opening of your account (or as later updated by you) or to your account profile on the website. we may also communicate with you by phone to resolve complaints from you or other users or business entities or to investigate suspicious transactions.
5.6.2. To ensure continuity of PLUTOX service provided to you, we may retain and monitor correspondence (including e-mails and faxes) send to or by us. additionally, we may record, monitor and/or retain phone calls made to or from us. correspondence and phone conversations may be monitored and retained:


  1. Use of "cookies"
6.1. We use cookies to distinguish you from other users and business entities that use PLUTOX services or from persons visiting the website. A Cookie is a small file of letters and numbers that is sent to and stored on the Internet browser of your computer or mobile device that you use whenever you access a website.


  1. Questionnaires and surveys
7.1. We may offer you optional questionnaires and surveys for purposes like collecting demographic information, assessing your interests and needs and evaluating your experience with PLUTOX services. You will be notified about use of information collected by these questionnaires and surveys before you participate in a questionnaire and/or survey.
7.2. If you wish, you need not respond to these questionnaires and surveys and you can opt out from receiving information on questionnaires and/or surveys.


  1. Use of collected information
8.1. We collect and process information and personal information for the purpose of providing PLUTOX services and in the following ways:


  1. Retaining collected information
9.1. Closing your account does not mean that we delete personal information that we hold on you. for fraud and/or security purposes we will continue to keep personal information, including transaction history, for at least 5 (five) years or longer if so, required by any applicable law. Your personal information will not be used for any other purpose or shared with third parties except as necessary to prevent fraud or as required by any applicable law.


  1. Disclosure of collected information
10.1. We may share your personal information with third parties for the limited purposes described below or as permitted by any applicable law. We may disclose your personal information:
10.2. Where a third party processes your personal information on our behalf, it is subject to strict security and confidentiality obligations consistent with this Privacy Policy and applicable law. We will make sure that your personal information is protected by the third party to which we disclose it to at least the same standards as under this Privacy Policy.
10.3. Your personal information may be disclosed only for the purposes of providing services to us or in connection with PLUTOX services. Third parties to which we disclose your personal information are limited by contract or applicable laws from using personal information for secondary purposes. Where a third-party processes personal information on its own behalf, this is subject to their own Privacy Policy and applicable laws.
10.4. We will not sell or rent any of your personal information to third parties.


  1. Transfer of personal information to other countries
11.1. In order to deliver PLUTOX services, your personal information may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). Your personal information may be processed by our affiliates, subsidiaries, agents, subcontractors and service providers as well as business entities located outside the EEA. By giving your personal information, you consent to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy. 


  1. Your rights to access or limit use of personal information 
12.1. You may have the right to access personal information we hold about you. We may charge a fee for providing or making this information available.   
12.2. You may be able to require us not to process your personal information for marketing purposes.
12.3. You have the right to request the erasure of your personal data (“The right to be forgotten”) by submitting a request.
12.4. To exercise your rights mentioned above, please contact us by sending an e-mail specified on the webpage.


  1. Your use of information obtained from the website
13.1. By accepting this Privacy Policy, you agree to use only information you may have obtained from use of PLUTOX services for communication with us, and not for any unsolicited commercial communications.


  1. Using your personal information to contact you about products and services
14.1. We use information provided by you for marketing purposes so that we can tell you about offers for special features, promotions, and products we feel may interest you. We may also tell you about products and services from our carefully selected business partners. This could continue after your relationship with us ends.
14.2. For marketing purposes, we will contact you by e-mail unless you have asked us not to. You can change your preferences at any time by accessing your account profile or contacting us by e-mail specified on the webpage.
14.3. By agreeing to the Terms of Services, you also indicate your consent to receive information on offers for special features, promotions, and products.


  1. Third party websites
15.1. We are not responsible for the operations of business entities or third parties, including, but not limited, their information practices. If you give information to or through a business entity’s or third party’s website, please note that these websites have their own Privacy Policies and you should review them before giving your personal information to or through them.


  1. Security
16.1. We are committed to ensuring protection of information that you give us by using state-of-the art security technology. We use leading technologies such as, but not limited to, encryption by using the highest grade cryptographically strong cyphers before storing personal information in the database, along with firewall and network security technology to protect our computer systems from unauthorized access. We test our security systems regularly and also contract with outside companies to audit and test our security systems and processes.
16.2. Our employees and third parties that provide support services to us are required to observe our privacy standards. We restrict access to your personal information to employees who need that information in order to provide PLUTOX services to you or perform our obligations or exercise our rights under the Terms of Services.


  1. Changes to this Privacy Policy
17.1. This Privacy Policy may change. We will notify you 1 (one) month before any change to this Privacy Policy is due to take effect. We will do so by posting a notice of the changes on the website and by sending a notification e-mail to your e-mail address.
17.2. Any changes to this Privacy Policy will be effective after lapse of the 1 (one) month period after posting a notice on the website and notifying you by e-mail. If we give you notice and you do not tell us that you wish to end the Terms of Services and to close your account, then your continued use of PLUTOX services will constitute acceptance of the changes to this Privacy Policy and we will treat you as having accepted the changes.


  1. Contacting Us
18.1. If you have any questions in relation to your personal information or your rights under applicable laws, including requests for information and rectification regarding your personal information that we hold, please contact our customer support service. You can contact the customer support service vie e-mail specified on the webpage.
18.2. The customer support service is available 24/7 for any questions you may have.

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